Blackberry week from hell… Imail + RIM = No Love
We are using IPSwitch’s Imail 10.1 and have no issues with it. It is relatively low maintenance compared to my Exchange Servers. We have been running Imail for years now since version 6. We have never had any REAL issues with it and it always acted as it was supposed to. It spoke only when spoken to and it never needed a time out…. (Yes maybe I have been spending more time with my daughter than my servers)
But on January 29th at 6:30AM Eastern standard time my set of T-Mobile blackberries stopped receiving corporate email. They still received pin messages, texts and direct email account messages but it will not grab my emails from the server either via IMAP4 or POP3.
I was not going through this alone and I had contacted RIM support first. After a long while of troubleshooting they told me that my server was disconnecting them after the initial connection. My logs said otherwise. Occasionally there was a disconnect but more often than not it was logging properly. Log on success. Log off success and yadi yadi yada.
When I got Imail on the phone and ran this down to them the tech scratched his head and then set up a test account of mine on his Tmobile blackberry. And low and behold he had the same flucking issue.
So now going on day 2 of the issue IPSwitch still has no answer but told me that their version 11 will support WIndows Mobile… I thought it already did. Will that break pop3 for Windows Mobile next?
Will they help me? Can you help me?
Can you believe my interns are reading email to execs as we speak??
Damn Crackberries!
_TheCanYouCheckMyMailForMeAdmiN_
February 6, 2009 - 6:22 pm
If you roll back the server time, to before that date, can you get the crackberries to receive email?
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February 6, 2009 - 6:23 pm
Also, install blackberry connect on a windows mobile device, and try setting up the “emulated” blackberry to mimic the Tmobile’s that are hating you right now.
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Karl L. Gechlik | AskTheAdmin.com Reply:
February 7th, 2009 at 5:28 am
That is a good idea. I will try that on monday. Do you have a link to it?
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February 6, 2009 - 10:41 pm
This is a big part of why I use postfix. Now don’t get me wrong, I use Exchange as my primary email server (this is mostly due to Outlook compatibility issues), but postfix does all the heavy lifting, so my exchange server can do the easy stuff (like deliver email to and receive email from the desktops).
I have not used Imail since like v3, so I don’t know that I can be any help on that front, but I can tell you this: postfix has never failed me (and there is a damn good reason that Barracuda uses it for the base of their spam filters).
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Karl L. Gechlik | AskTheAdmin.com Reply:
February 7th, 2009 at 5:30 am
Thanks Joe. I have RIM and Ipswitch working on it but I do not know that they will solve it. It is good to have a backup plan.
And I have never had a problem with imail before. I will let you know how it goes!
Good to see you back around.
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February 7, 2009 - 5:41 am
http://sems.org/content/download/bbc4/bbconnect_pocketpc_bb_4.0.0.67.zip
Above is a link to the blackberry connect software for pocket pc.
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February 7, 2009 - 5:43 am
http://sems.org/content/download/bbc4/activesync_bbconnect_desktop_setup_4.0.0.17.zip
here is a link to the blackberry connect desktop software.
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February 7, 2009 - 5:50 am
http://www.sems.org/entry.asp?ENTRY_ID=276
use this link, it has more updated versions of the software.
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Karl L. Gechlik | AskTheAdmin.com Reply:
February 7th, 2009 at 9:15 am
Thanks.
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February 7, 2009 - 6:55 am
We have been using IMail since v8.22 and have nothing more than ocassional the minor issue. Most of our folks use crackberries as well. Sounds like your have the correct pathways established – (POP to client and leave on server for X days and IMAP to BB). We ran into an issue with RIM back in early 2007 and RIM was completely useless in offering any help! We called Ipswitch and those guys worked the problem for 3 days until the solved it. Who are you working with over there? If you can, see if you can work with Allen…I always ask for him. That dude is a mail server maven and a complete work horse. Anyway…give Ipswitch a couple of days and they will get it figured out for you. Until then let those interns earn those internships! Ha ha…that is too funny!
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February 21, 2009 - 10:06 pm
We have seen intermittent problems when we try to get blackberries to pull from our mail servers including ours (Imail 9.22). It works, then all of the sudden it breaks for no apparent reason and stops working. To get around that, what we do is we setup email accounts on the blackberry username@att.blackberry.com and then setup imail to just forward email to that email account. (in individual email accounts, .,username@att.blackberry.com). Works great, never had a problem with it not working. Just remember to set your reply to address in the blackberry to your regular email address.
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Karl L. Gechlik | AskTheAdmin.com Reply:
February 23rd, 2009 at 7:09 am
We just got the issue sorted out – it turns out that something changed on Blackberry’s end and our sonicwall was putting the kibosh on the blackberry retrieval of email. I stopped some low-level IPS options including a few IMAP and Imail ones and now my bb’s are working again!
Thanks for the option though Sun.
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