We got an email from our buddy Jay from Mosio.com and he was having some problems with Word 2003. It seems it is a pretty common issue and let’s see how we helped him out.
Check it out below:
Hi Admin, I have a question for you – Word crashed on me, and now when I start it up, it says
If I continue, I get the following: (Do you want to start in safe mode?)
If I choose No, I get the 1st crash message again, and the cycle repeats. If I choose Yes, Word starts ok, but it’s in Safe Mode. Thoughts? Do I need to re-install office? Jay
Admin: What version is that 2003?
9 times out of 10 it is template corruption. I have A LOT of info about this issue. But long story short run winword.exe /a and see if it works.
This loads word without add-ins. If it works your normal.dot is corrupted. Rename it normal.old and make sure word is closed down fully – restart if you are not sure. Then start word normally – let me know how it goes.
You’re magic, Karl. Worked like a charm. Thank you!! J
So what did we learn today boys and girls?
Your normal.dot opens every time as your blank word document. By renaming it we forced Word to recreate it and then we were golden. Are there any other solutions you know of?
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I came across a similar issue with Word 2007 in Windows XP. Come to find out that a lot of the HP printer drivers were causing problems when shutting down (printing itself worked just fine). Change the default printer, and *poof* problem gone.
wow its like u guys are in my head. I have been running word in safe mode for a month. ty ty ty
It also ever happened to my pc, then i just uninstall it MS office then I install it again, This is because in hurry and I don’t know the other way
Adobe Acrobat Professional v7 (and sometimes v8) and SnagIt have been the root of this cause in my organization for about a year now. As stated, deleting normal.dot usually resolves the issue. Adobe Acrobat v9 appears to be more stable.
Does this apply to Word 2007? Someone tried deleting the normal.dot and it caused a lot of problems.
i tried it but it doesnt work. how else i can fix this problem?
What happened when you tried it? What version of word/windows are you using?