Is there a free customizable remote support option? How about UltraVnc SC?
Written by Karl L. Gechlik | AskTheAdmin.com on September 13, 2007 – 11:07 am -
So you get the call… “Hello Karl? My, um, computer doesn’t work. I think I broke the Internet. Can You Help? I can’t open any of my porn pretty pictures!”
Well first I have them check the Internet connection by trying to go to Google.com or CNN.com. If they have Net we are good to go to fix that end user right on up. We will be using Ultra VNC Single Click. It is free and super easy to use for any Internet user - actuallly, any user that can click a link followed by ok!
It takes a little configuration and customization (if you want) but once it is up and running, you leave the viewer running on your machine and whenever someone runs your exe file or clicks your hyperlink you get a message on your screen that someone wants your help. It displays their username, machine name, OS version, SP and IP address. All of that is usually painful to extract from your client (relative or random dirt bag).
Now lets get you all set up to be a regular remote assistance wiz…
What your Gonna Need:
- 2 Windows Machines. You both must have a Windows PC .
- The ability to Open port 5500 on YOUR Firewall or Router. The End Users mini-server is going to start the connection to the viewer listening on your computer. Before you start, make sure port 5500 on your computer’s IP address is reachable. If you’re behind a router or firewall, open that port on up to allow access. This is the number one issue people usually have in getting to work. Grok? We have a great article on opening ports HERE.
How SingleClick UltraVNC works
In a normal VNC server/viewer setup, the viewer contacts the VNC server to log in and remote control it. With SingleClick Ultra VNC, the opposite happens: the server is pre-configured to contact a viewer at a specified IP address.
The advantage here is that your end user (the person running the server) doesn’t have to worry about opening ports on his computer or firewall. That takes a little pain out of the equation, since the server makes the call out, the connection can happen regardless. The only requirement, as I said before, is on you to have port 5500 open.
Set up your mini, standalone VNC server
Your mini VNC server starts up with just a plain text file that contains its configuration. Here’s where you specify your computer’s IP address and viewer port (5500 is what VNC uses by default).
Create a new text file called helpdesk.txt and copy and paste the following into it (or simply download a copy here from LifeHacker to start out with)
[TITLE]UltraVnc SC [HOST]HELP DESK - Double click here-connect 123.456.789.0:5500 -noregistry [TEXTTOP]Hi User! [TEXTMIDDLE]Let Mister Computer Head [TEXTBOTTOM]Help you [TEXTRTOP] [TEXTRMIDDLE] [TEXTRBOTTOM]Ultravnc PC support [TEXTBUTTON]More Info [WEBPAGE]http://www.AskTheAdmin.com [TEXTCLOSEBUTTON]Stop [BALLOON1TITLE]Establishing connection … [BALLOON1A]I’ll try for 5 minutes [BALLOON1B]If it doesn’t work, this software will remove itself [BALLOON1C]from your system. [BALLOON2TITLE]Connection active. [BALLOON2A]Warning! Your desktop is now visible remotely. [BALLOON2B]You can break the connection any time [BALLOON2C]by using the close button. [WEBPAGE]http://www.ultravnc.net [DEFAULT] The creator will package together all the necessary VNC server files andlet you download the resulting helpdesk.exe.Now, before you email that bad boy to your user you’ve got to get your viewer ready and listening on port 5500 as you specified in helpdesk.txt. Download the full-on UltraVNC package and install it. From the Start menu, launch the Ultra VNC Viewer (Listen Mode) which will wait for any incoming connections from your user.
Finally, email the helpdesk.exe file. (Let him know it’s coming, what it’s called, and that he should never run executable file email attachments unless you’re calling him and telling him it’s coming.) When he launches helpdesk.exe, this is what he’ll see:
And after you are connected he will see this:
I geeked it up with a background image and “logo” file. Here’s more info on how to do that, as well as set up encryption for the connection. Tell your user to double click where it says “Double click here” and the server will initiate a connection to your listening viewer. You can also set this guy up to auto connect (Thats the way it runs on http://www.askTheAdmin.com). This might be better for someone you have trouble walking through - ANYTHING!
All goes well, you’ll load up your end user’s desktop on your own - and you can help him figure out what’s going wrong in PC Land.
If you do regular tech support for friends and family, keep a helpdesk.exe file around for repeated use, or customize it for your own stay-at-home PC support business. You can put it on your blog or homepage. Even save it as a draft email.
In the line that reads
-connect 123.456.789.0:5500 -noregistry, replace 123.456.789.0 with your computer’s current IP address. (If you don’t know what it is, visit WhatIsMyIP.com.)
Save helpdesk.txt and add it to a zip archive, called, helpdesk.zip (for easy referncing). Now, visit the Ultra VNC SC server creator. Enter username foo and password foobar and upload your helpdesk.zip file.
Thanks LifeHacker For Putting Us on Way Back When!
_TheRemoteSupportWizAdmiN_
Tags: General
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10 Responses
to “Is there a free customizable remote support option? How about UltraVnc SC?”
2 Trackback(s)
- Nov 8, 2008: Want WebEx-like Control Over A Remote Machine For Free? | MakeUseOf.com
- Nov 10, 2008: Want WebEx-like Control Over A Remote Machine For Free? | Ink and Virtue
By Unknown on Sep 14, 2007 | Reply
Great Tip, I setup and used this tool however i noticed an enormous amount of latency at least a 5 second one. Did you get this Admin?
-Jon
By Jon on Sep 14, 2007 | Reply
Great Tip, I setup and used this tool however i noticed an enormous amount of latency at least a 5 second one. Did you get this Admin?
-Jon
By Karl L. Gechlik on Sep 14, 2007 | Reply
Nope not @ all but then again i am usually on a 10mb+ fiber connection. And most people around here have 6mbps+ going into their homes and offices via the local cable companies. The software is set to detect the line speed and drop quality accordingly - but it doesn’t always work.
Heavily infected machines dont let the VNC process work properly and can cause latency. Let us know whats going on and we would love to help!
By Jon on Sep 14, 2007 | Reply
I did it internal and external IP address. When i run a normal ultraVNC server there is no log, its only when i use the SC version. I’ll do some more troubleshooting like CPU usage when i run it and get back to you guys.
By Jon on Sep 14, 2007 | Reply
Man. I cant believe those typo’s I made. Here is correct version:
I did it with internal and external IP address. When I run a normal ultraVNC server there is no latency, it’s only when I use the SC version. I’ll do some more troubleshooting like CPU usage when I run it; I will get back to you guys.
By Unknown on Sep 16, 2007 | Reply
Not bad. But for showing your ip you should use this one:
http://www.ip-adress.com/” “>http://www.ip-adress.com/” REL=”nofollow”>what is my ip address web 2.0
By Unknown on Sep 16, 2007 | Reply
Not bad. But for showing your ip you should use this one:
http://www.ip-adress.com/” “>http://www.ip-adress.com/” REL=”nofollow”>what is my ip address web 2.0
By Anonymous on Sep 16, 2007 | Reply
Not bad. But for showing your ip you should use this one:
what is my ip address web 2.0