WTF? Dell XPS 1330 Gets To Users 2 Weeks Early Without OS, BIOS and Other Issues!

Well here is my xps 1330 horror story…I purchased this computer on the 21st of august, I received it in 9 days, with much excitement I open the box to look at my 2174.00 system…I turn it on and the screen has this weird inverted upside down image.?!?!?!? ok so I shut it down turn it on and everything is fine for an hour or so, then the screen does it again, only this time wont stop. So I called dell to exchange my laptop under their “21 day no questions asked” policy, but first I have to troubleshoot with tech support?!?!?! So I tell tech sup. that if they want me to do anything other than push the power button forget it…so they send m a replacement. I should receive this in 7-10 business days they will expedite. 12 days later Icall and someone didnt finish processing the return, so we will credit your account 100 and you will have it in 7-10 business days expedited. I get the new xps1330, and it is great…except for the flimsy wifi switch and the bulging vent by the
battery…abouot 4 days later the screen does this crazy thing where one section just turns into a bunch of lines?!?!? back on the phone with dell who know says well you are out of the exchange time because we go by the original date of purchase, we can use your warranty and we will send you a refurbished system.??????EXCUSE ME???? I DID NOT JUST PAY 2200.00 FOR A REFURBISHED SYSTEM!!! “well im sorry but thatis our policy” , well someone from corporate called me today and wil l be sending the 3rd xps 1330, if this ones bad ill buy somewhere else. I verified 8 times with her that I would be receiving a new not refurbished system and she assured me that was correct, so she also said that if I was getting a refurbished product it would have t be on my sales invoice?? Anyone know about this? is this true? Well I hope to receive the comp in about 7-10 days….that is unless someone does not finish the return. Good Luck! Very sleek looking system howver Im not sure its worth
the 2200.00 or the hassle!

Click to Reply to This Comment.

Wow we are so sorry to hear about your issues with Dell and would love to know how it turns out! Please let us know and i will see if I can get our “go-to” guy over @ Dell to address this. Stay Tuned!

Click to Reply to This Comment.

My name is John, and I am a support analyst at Dell headquarters. I, too, am very interested in how this turns out. If you have any problems at all with the newest system, let me know about it, and I will take care of it personally. You can reach me at the following address:

customer_advocate@dell.com
‘ATTN: John’

This situation is obviously unacceptable, especially if your third system is also wrought with trouble.

John
Dell Customer Advocate

Click to Reply to This Comment.

Great to see Dell Stepping up! We are very happy to hear th@ you guys are interested in the little guy!

John it is great to hear you say:

This situation is obviously unacceptable, especially if your third system is also wrought with trouble.

I think I can speak on behalf of everyone here and say GREAT MOVE DELL! Take care of the customers!

Click to Reply to This Comment.

Well said Ninja! I hope everything works out Amh0177!

Welcome to our site John we love to see the big boys taking an interest in a single consumer with an issue.
Especially when it makes all of us cringe that this could possibly happen to us!

Kudos!

Click to Reply to This Comment.

ok so someone from Dell posts to this site??? This mite be a bad thing,I should not be talking poorly…my next one definately wont work?!?!? Does a refurbished system have to be marked refurbished? Also I found website review, with 100’s of people with some of same issues I had , as well as new ones. Very worthwhile to visit here…..

http://forum.notebookreview.com/showthread.php?t=139220&page=242

I am wondering if I should just give it up and choose a new laptop???

Click to Reply to This Comment.

ok that last one was me, I guess i didnt log in???

Click to Reply to This Comment.

Thank You John for your help, Im am a little bit confused though on how easy it is to get a response that is positive and so quick with just a posting??? Perhaps Customer service should do the same thing.??? There are many parts to this story that hae been left out…wayyyyyy too long, however I can honestly say this is the most miserable experience I have ever had with Dell, and I have many Dell products. I am sad to say that I think the customer service and quality control have gone and continue to be heading down hill. :( I am so scared to keep this system after reading 243 pages of posts on this particular laptop?!?!?… This is the link.

http://forum.notebookreview.com/showthread.php?t=139220&page=242

Click to Reply to This Comment.

@A I would give the dell advocate an email and see if he can help you out. As a advocate his job is to help!

if the machine is refurbed there will be a sticker on the bottom of the machine.

for some reasone the line of 1330s seem to have problems but the ppl who got good ones seem VERY happy. again A keep us posted.

Click to Reply to This Comment.

@Amh0177 – My 1330 went back 2 times and but there has not been a 3rd. What color is yours?

Click to Reply to This Comment.

I did receive a Brand New “3rd” XPS 1330. Someone called me from Dells Corporate

Headquarters …I believe?? and she said that because I had just received the replacement she would authorize

a brand new system instead of a refurbished. We then spoke about all of the issues that I had regarding this

purchase and she said that If she needed to authorize 10 brand new systems until I was satisfied, she would do

so. I dont want to “jinx” the computer so I will just say that I am satisfied…lol!

One other thing I was going to post-just have not had time-is that I purchased my computer online through

the Employee Purchase Sector, and on both computers the screens were bad. I explained this to her and I also

explained that I had read somewhere online that Dell was using 2 different Brands of screens for the “thin and

lightweight” one. 1 is Toshiba, and 1 is another brand I have never heard of beginning with c?? or something.

After doing some research online, I discovered that both of my computers had the “off brand” version of the

screen. Upon further research I noticed that people who were purchasing computers through the Home and

Home Office sector, for the most part, were not reporting any screen problems that resembled mine, and really

not any problems with their screens in general…AND they had the Toshiba version. So I asked the woman from

Dell Headquarters if their computers were made in different places depending on which sector they were

purchased from, and after she researched this she told me that they were, so I asked if my 3rd computer could

be “built” wherever the Home sectors were built.

She arranged this and to make this very long story-(SORRY)-short, My new computer has a Toshiba screen,

and it is working flawlessly—KNOCK ON WOOD 10x..lol So in conclusion I just thought it was a good point to

mention and also very interesting that the sectors determined where the computer was manufactured. Maybe

they had a bad batch of screens when I purchased mine, and being that I had sent for a replacement system

very shortly after I received the original, the “2nd” computers’ screen could have come from that same lot????

I am sorry for the long drawn out explanation, but just wanted to explain so that it was clear.

Once again Thank You for the follow up, I appreciate it! I will let you know if I have further problems in the

future. Have a great Day! -A

Click to Reply to This Comment.

Got to love the cheap CHI MEI OPTOELECTRONICS LCD screens…. Just went through the same BS with Dell, all the time they knew that the lcd was the problem, but lead you through the usual BS, load a new driver, swap the mother board, fill your coffe cup full, stand on your head……
And to think, CHI MEI is selling these POS screens to MAC now……..HA HA HA, wonder what their tech support will do????

Click to Reply to This Comment.

What’s with the people saying “Way to step up, dell”? How about stepping up and building decent laptops. My wife bought an Inspiron 5150 and the thing was nothing but trouble. I’m on this site because a guy from work bought an XPS 1330 and it died 2 weeks after the warranty expired. Another friend from work bought a Dell laptop and it lasted a year and a half. My father has an Inspiron that’s 2 years old and he’s been through 3 hard drives, and a new graphics card. Before you all tell me that laptops aren’t built to last as long as desktops, save it. They build terrible laptops. They’re poorly designed, and terribly assembled. I’ve been building desktops and fixing laptops for years, and Dell laptops are by far the worst, and have the most problems. To sit here and praise Dell for “stepping up” for simply replacing a faulty laptop is mind boggling. You have to be a hardcore Dell supporter to say anything positive about them. Their customer service is deplorable and their Taj Mahal techies are a disgrace. HP and Acer are the only computers I use and recommend to anyone, from desktops to laptops, to netbooks. Dell is a joke.

Click to Reply to This Comment.

Karl L. Gechlik | AskTheAdmin.com Reply:
April 14th, 2009 at 7:45 am

I agree and I have since moved on to HP since this article and several other incidents.

Thanks for your 2 cents Mike. What is your new favorite brand?

Click to Reply to This Comment.