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My Logmein returns the error Access is denied (5)… HELP I need my files!

Written by Karl L. Gechlik | AskTheAdmin.com on August 1, 2007 – 10:48 pm -

Reader Bob W from Canada writes to us:

I am using the free version of logmein and trying to access a file on my
remote computer but it is not letting me. The message I am getting is

…….failed
Access is denied. (5)

How do I fix the problem so I can access the files? Any help would be
greatly appreciated thanks for your time and help in this matter.

I personally don’t use the service so I installed it on my laptop and office pc to help our Friend Bob out and here is what needs to be done:

Error #5 indicates you don’t have permission on the remote machine to access the files you want to get to, In this case documents and settings and a users directory is protected by NTFS security.

Now there are two ways you can use logmein - either with a access code or with a user name and password from the computer. With the access code you can get to the remote desktop no problem and some files with file manager. But if you log in using the user name and password from the remote PC you will be able to access ALL your files.

When you connect to the target computer instead of entering the access code, click “MORE” and enter the CORRECT username and password for THAT computer you are trying to connect to. If there is no username and password for your system a remote user called LogMeInRemoteUser is created and permissions on the remote system would need to be altered to allow him to access the files you want.

The reason you can access some other files is that the security isn’t as tight as it is in other directories. You also asked about the recycle bin on the remote machine - just connect to the remote control module and restore the files to your C drive or desktop and grab em’ from there.

Karl L. Gechlik

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4 Responses to “My Logmein returns the error Access is denied (5)… HELP I need my files!”

  1. By The Slothman on Aug 2, 2007 | Reply

    Could it be you were using the free version, but installed the Pro(trial) version and it expired?

    If that be the case, then you’re outta luck unless you pony up.

    [Click to Reply to This Comment.]

  2. By Derek on Aug 15, 2008 | Reply

    Like Bob, I have been getting this message. I have tried your approach but when I log in remotely using my email and password, it tells me that my remote Mac is offline…

    How do I login remotely using my access code as you have suggested in your solution? I don’t see a ‘more’ button on the logmein site.. Am I missing something. Please help as I cannot find any other decent remote access for Mac that isn’t painfully slow…

    Thanks

    [Click to Reply to This Comment.]

    Karl L. Gechlik | AskTheAdmin.com Reply:
    August 15th, 2008 at 2:28 pm

    Sorry Bob the above method is for NTFS which is a PC file system. Either post your full issue here or try GotoMeeting.

    [Click to Reply to This Comment.]

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